Return & Refund Policy for Ciracevi Hair
Effective Date: July 23, 2026
Last Updated: July 23, 2026
At Ciracevi Hair, we are committed to ensuring your complete satisfaction with our premium human hair products. We understand that purchasing hair online can be a personal decision, and we stand behind the quality of our items.
This policy outlines the terms and conditions for returns, refunds, and exchanges. By making a purchase on our website https://ciracevihair.com/, you agree to the terms set forth below.
1. Return Eligibility & Timeframe
To be eligible for a return, the following conditions must be met:
Time Window: You must initiate the return within 30 days of the delivery date. Any requests made after this period will not be accepted.
Condition of Items: Returned items must be unworn, unwashed, unused, and in their original packaging with all tags attached. Hair products must not have been brushed, styled, or exposed to any hair products or chemicals.
Proof of Purchase: A valid order number or proof of purchase is required to process your return.
Non-Returnable Items: For hygiene reasons, wigs, hair extensions, and bundles that have been opened, used, or had their protective seals broken are not eligible for return. We also do not accept returns on final sale items or gift cards.
2. Return Process
To initiate a return, please follow these simple steps:
Contact Us: Send an email to ciracevihair@gmail.com with your order number, the item(s) you wish to return, and the reason for your return. Please also include clear photos of the item(s) in their original condition.
Receive Authorization: Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions if your return is approved. Do not send items back before receiving this authorization.
Ship the Item: Pack the item(s) securely in a shipping box, include the RMA number clearly on the outside, and ship the package to the address provided in the RMA email.
Use Trackable Shipping: We strongly recommend using a trackable and insured shipping method. We are not responsible for items that are lost or damaged during the return shipment.
3. Refunds
Inspection: Once we receive your returned item, our quality control team will inspect it to ensure it meets our return eligibility criteria (unused, unworn, with original tags). This inspection usually takes 2-3 business days.
Approval: If your return is approved, we will process a refund to your original payment method (credit card, PayPal, etc.).
Processing Time: It may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider’s processing times.
Deductions:
Shipping Costs: The original shipping fees are non-refundable. You are also responsible for the return shipping costs.
Restocking Fee: A 15% restocking fee may be deducted from your refund to cover restocking and quality assurance costs, except in cases where we made a shipping error or the item arrived damaged.
Partial Refunds: Refunds may be partial or denied if the item shows signs of use, damage, or missing parts not due to our error.
4. Damaged or Incorrect Items
We take great care to ensure every order is carefully inspected before shipping. However, in the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately at ciracevihair@gmail.com within 7 days of delivery.
Provide your order number and clear photos or videos showing the damage or the incorrect item.
Do not discard the original packaging.
We will arrange a return, exchange, or full refund (including shipping costs) as quickly as possible in these specific cases.
5. Exchanges
We only offer exchanges for damaged, defective, or incorrect items (as described in Section 4). If you wish to exchange a different product due to a change of mind, we recommend initiating a return as per Section 1 for a refund and placing a new order for the desired item.
6. Important Notes for Hair Products (Quality Guarantee)
We source and process our human hair with strict quality control. Please note the following:
Shedding & Tangling: Minimal shedding is normal for all human hair extensions. However, if you experience excessive shedding or tangling that is not due to improper care, please contact us. We will review each case individually.
Color & Texture: We strive to display our products’ colors and textures as accurately as possible on the website. However, slight variations may occur due to different monitor settings or individual hair batch differences. These are not considered defects.
7. Contact Us
If you have any questions, concerns, or need assistance with a return, please do not hesitate to contact us. We are here to help!
Email: ciracevihair@gmail.com
Phone: +1 (213) 829 6670
Website: https://ciracevihair.com/